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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-24-2020 08:23 AM

HP Recommended
Product: 9010 series all in one
Operating System: Microsoft Windows 10 (64-bit)

I had to put in a new hard drive in my laptop.  I reloaded my printer from HP but I am not able to scan from the control panel of the printer itself, only from opening the app.  I want to put an item on printer glass or in feed and press scan to the computer it work.  How do I get it to work again?

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2 REPLIES 2

‎11-24-2020 12:12 PM

HP Recommended

Hi,

Is the printer connected with a USB or through the network?

 

Did you install the HP Full Feature Software or HP Smart?

 

What exact application you currently use to scan from the computer itself?



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‎11-24-2020 12:27 PM

HP Recommended

Using home wifi.  I have HP Smart and that is the only way I can scan.  When I go to the panel on the printer and select the computer to scan too, it tells me not connected.  However, if i open HP smart I can scan what is on the glass.

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