How do I get scan options from control panel on the printer to work?

[Lois08]

I had to put in a new hard drive in my laptop.  I reloaded my printer from HP but I am not able to scan from the control panel of the printer itself, only from opening the app.  I want to put an item on printer glass or in feed and press scan to the computer it work.  How do I get it to work again?

[ShlomiL]

Hi,

Is the printer connected with a USB or through the network?

Did you install the HP Full Feature Software or HP Smart?

What exact application you currently use to scan from the computer itself?

[Lois08]

Using home wifi.  I have HP Smart and that is the only way I can scan.  When I go to the panel on the printer and select the computer to scan too, it tells me not connected.  However, if i open HP smart I can scan what is on the glass.