I had to put in a new hard drive in my laptop. I reloaded my printer from HP but I am not able to scan from the control panel of the printer itself, only from opening the app. I want to put an item on printer glass or in feed and press scan to the computer it work. How do I get it to work again?
Using home wifi. I have HP Smart and that is the only way I can scan. When I go to the panel on the printer and select the computer to scan too, it tells me not connected. However, if i open HP smart I can scan what is on the glass.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".