cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 3
63
Flag Post

How do I get scan options from control panel on the printer to work?

HP Recommended
9010 series all in one
Microsoft Windows 10 (64-bit)

I had to put in a new hard drive in my laptop.  I reloaded my printer from HP but I am not able to scan from the control panel of the printer itself, only from opening the app.  I want to put an item on printer glass or in feed and press scan to the computer it work.  How do I get it to work again?

2 REPLIES 2
Level 17
Level 17
30,401 30,119 5,196 12,046
Message 2 of 3
Flag Post
HP Recommended

Hi,

Is the printer connected with a USB or through the network?

 

Did you install the HP Full Feature Software or HP Smart?

 

What exact application you currently use to scan from the computer itself?



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Author
New member
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Using home wifi.  I have HP Smart and that is the only way I can scan.  When I go to the panel on the printer and select the computer to scan too, it tells me not connected.  However, if i open HP smart I can scan what is on the glass.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation