• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-24-2020 08:23 AM

HP Recommended
Product: 9010 series all in one
Operating System: Microsoft Windows 10 (64-bit)

I had to put in a new hard drive in my laptop.  I reloaded my printer from HP but I am not able to scan from the control panel of the printer itself, only from opening the app.  I want to put an item on printer glass or in feed and press scan to the computer it work.  How do I get it to work again?

Category:
2 REPLIES 2

‎11-24-2020 12:12 PM

HP Recommended

Hi,

Is the printer connected with a USB or through the network?

 

Did you install the HP Full Feature Software or HP Smart?

 

What exact application you currently use to scan from the computer itself?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-24-2020 12:27 PM

HP Recommended

Using home wifi.  I have HP Smart and that is the only way I can scan.  When I go to the panel on the printer and select the computer to scan too, it tells me not connected.  However, if i open HP smart I can scan what is on the glass.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.