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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

OCR not included in software. Extra download necessary. If so, how?

 

1 REPLY 1
HP Recommended

@GeorgL 

 

Welcome to the HP Community --

 

This series provides OCR type documents (Editable / Searchable PDF) as part of the HP+ service contract.

 

Important --

 User Guide - HP OfficeJet Pro 9120e Series

Page 7

 

Start ...

 

There is a lot of information in this message.

and

You should read as much -- or as little -- of the content in this message as you need.

 

The goals: 

  • Understand HP+ service and contract - the benefits AND your responsibilities
  • Understand how to use the various premium print and scan features offered with HP+, including Save as Editable Text

 

What if?

If you have (already) enabled HP+ and wish to skip the additional information,

Scroll down in this message to section

 “Save as Editable Text” -- Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

 

READ - then decide next steps...

=======================================

What is HP+ Service / Contract?

 

When the HP+ service contract is enabled, the printer is added to your HP Smart / HP Connected account.

AND

  • Menus related HP App / HP Smart might be changed to Orange.
  • Premium scan features are added to the printer after setup.
  • For new printers -- The original hardware Warranty is extended for an additional year.
  • You agree to use only HP genuine cartridges (no refills or 3rd party remanufactured).
  • Once enabled, HP+ cannot be cancelled - Should you wish to dispute, Contact Support.

 

=============================================

>>> Reminder <<<

HP+ and HP Instant Ink are separate contracts.

 

  • You can have one and not the other.
  • You can have both HP+ and Instant Ink.
  • You can choose to have neither.

 

If you are interested in Instant Ink only and do not want HP+

>>> Please scroll down to section "HP Instant Ink - What and How"

 

=======================================

What about the HP+ contract?

 

The HP+ contract itself is free and includes both benefits AND responsibilities for both HP and you (the customer).

 

Be Aware

 

Do NOT sign up for HP+ without first understanding how it works -

Once enabled, the HP+ contract cannot be rescinded (cancelled).

 

Excerpted from the User Guide for an HP+ eligible printer

 

Requirements for HP+ printers

 

This topic describes the requirements for HP+ printers.

 

NOTE: HP+ is only available in some countries/regions


Keep the printer connected to the Internet


HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.


During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.


Use Original HP cartridges


Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

 

------------------------------------------------------------------

 

--- --- --- --- --- --- --- ---

Things that are HP+

 

>>> Reminder <<<

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

 

HP+ > Benefits, Requirements, Your Responsibilities

 

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions

 

 Read >>> About HP Smart Advance for HP+ printers

And

 HP printers - Using advanced scanning features (HP Smart app)

Read the article AND the FAQ section

 

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP Smart App

 

If / When Ready >>

Set up / enable HP+ 

HP+ printer setup help

 

 

====  ====  ====  ====  ====  ====

Premium Print Feature

 

“Print Anywhere” -- Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

 

  HP Printers - Print Anywhere with the HP Smart App

 

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

 

Minute 2.07 – “To use Print Anywhere”

 

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

 

====  ====  ====  ====  ====  ====

Premium Scan Feature

 

 “Save as Editable Text” -- Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

 

Example 1 - HP Smart - Windows - Scan - Preset = Document 

HP_Smart_Win_Scan_Document_Save_14

 

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9120e All-in-One series  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.