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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎05-19-2017 09:43 PM

HP Recommended
Product: 8610
Operating System: macOS 10.12 Sierra

I keep getting blocked from adding wifi or doing anything because of admin settings: How can I reset these? What is the website? 

 

It's been like this FOR MONTHS!!!!

13 people had the same question
2 REPLIES 2

‎05-20-2017 04:17 PM

HP Recommended

Hello, @Hudsons3ARG – Hope you are well 🙂


Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

 

I understand your printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:
 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Now go to the Security Tab - Administrative Settings.
  • Uncheck the "Control Panel Lock".

If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.


Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂


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DVortex
I am not an HP Employee
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‎09-27-2017 12:55 PM

HP Recommended

I tried all the setting but my printer does not have a number keypad. 

 

I have printer HP Officejet Pro 8610. 

 

I just want to reset to factory settings. It is connected to a non existent wifi

 

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