How do I remove an old email address from the printer 'Scan to Email' function? I have forgotten the

[danny10000]

How do I remove an old email address from the printer 'Scan to Email' function? I have forgotten the PIN

[Kuroi_Kenshi]

Hi @danny10000,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[danny10000]

Hi Kuroi, thanks for your response, I have the HP officejet pro 8023

[Kuroi_Kenshi]

Hi @danny10000,

Thank you for the response.

Try these steps:

Access the Embedded Web Server (EWS):

• Find the IP address of your printer by printing a network configuration page or checking the printer's display.
• Enter the IP address in a web browser to open the EWS.

Log In as Administrator:

• You may need to log in as administrator. If prompt, use the administrator credentials.

Navigate to Scan to Email Settings:

• In the EWS menu, go to the "Scan" or "Scan to Email" section.
• Find the list of email profiles set up for your printer.

Remove or Edit the Email Profile:

• Locate the email profile you want to remove or edit.
• Follow the on-screen instructions to either edit or delete the existing profile.

Reset or Retrieve PIN (if necessary):

• If you have forgotten the PIN, you may need to reset it through the EWS or by using the printer's control panel, if an option is available.
• Check the printer's support documentation for specific instructions on PIN reset.

Save and Test the Changes:

• After editing or deleting the email profile, save the changes.
• Test the functionality to ensure that the email has been removed or the new profile is working correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[danny10000]

Hi Kuroi, thank you for your suggestion but unfortunately I've tried this procedure without success as I do not get the "Scan to Email" option when selecting the SCAN tab. I have also tried to reset to factory setting but that did not do it either... any other suggestions ???

[Kuroi_Kenshi]

Hi @danny10000,

Thank you for your response.

Since the previous steps didn't work

Use HP Smart Admin Portal (if printer is enrolled)

Go to: https://admin.hp.com

Sign in with the HP account that was originally used to set up the printer.

Select your printer under Devices.

Navigate to Scan Settings > Email Profiles.

From here, remove or edit the old email address.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,