How do I reset my scan to email pin?

[AZberek]

How do I reset my scan to email pin used on the printer lcd panel?

[Irwin6]

Hi @AZberek,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you need help with changing scan to email pin for your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Use the below image on how to change the PIN for scan to email on your printer.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Irwin6]

Hi @AZberek,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

On the printer's backside, or someplace on the printer, you may look for a sticker which will have the pin/password.

Please try that and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support