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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-18-2021 10:29 AM

HP Recommended
Product: HP Digital Sender Flow 8500 fn2
Operating System: Microsoft Windows 10 (64-bit)

My digital scanner encountered multiple power outage and following that it has been showing an error message saying "30.01.41 Scanner failure". Same error message is blocking me from using the scanner.

 

Appreciate if you could help me on this case. Thanks in advance.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2021 10:59 AM

HP Recommended

That exact error message does not appear in my troubleshooting documents. I would try to update the firmware as a first step and if that fails your next step is to either contact HP Technical Support  (use this link to find a phone number Phone Assist Worldwide | HP® Official Site), or contact a local authorized service partner. 

 

As your machine may not accept firmware in an error state you may need to update the firmware from the pre-boot menu. The Readme file for the current firmware provides the instructions on how to update the firmware that way.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎08-18-2021 10:59 AM

HP Recommended

That exact error message does not appear in my troubleshooting documents. I would try to update the firmware as a first step and if that fails your next step is to either contact HP Technical Support  (use this link to find a phone number Phone Assist Worldwide | HP® Official Site), or contact a local authorized service partner. 

 

As your machine may not accept firmware in an error state you may need to update the firmware from the pre-boot menu. The Readme file for the current firmware provides the instructions on how to update the firmware that way.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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