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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

I have a HP Smart Tank 7005.  When I scan a document to save the only options I am give is either .PDF or .jpeg.

I would like to save documents in a Microsoft Word format.  What am I missing ?

1 REPLY 1
HP Recommended

@John_R4 

 

Welcome to the HP English Community --

 

Your non-HP+ printer supports HP Smart Advance.

 

Set up and use an HP Smart app Shortcut to save your content to a supported Cloud location as a .docx file type (Word).

 

First >> Be sure open HP Smart > Printer Settings > and (re)check / set the Printer Access to Shortcuts.

AND

If Shortcuts were previously working and have stopped, recheck the Printer Access.

Even if not yet expired, set the access time to (for example) One Year to help make sure the access is enabled.

 

When creating (or editing) your Shortcut,

select the File Type as one of those offered, for example, .docx (Word).

 

Sample - HP Smart - Shortcuts -

 

Windows - HP Smart > Printer Settings > Shortcuts > Printer Access

and

HP Smart > Shortcuts > Create / Edit your shortcut

 

Once created, your Shortcut can be called via Shortcuts and the name you assigned to your Shortcut

OR

Scan > Preset Document or Photo > Optional IMPORT if photo file > complete the initial setup

After the content is scanned, then select Shortcuts > and select your shortcut for this task

 

HP_Smart_Shortcuts_Cloud_Save_PDF_7HP_Smart_Shortcuts_Cloud_Save_PDF_7

 

General Example - Create and Execute a Shortcut in HP Smart app

Note that the sample shows using a shortcut created to "email" the content.

Your shortcut could be created to Save the content.

 

HP_Smart_Shortcuts_Create-Edit-Execute_3HP_Smart_Shortcuts_Create-Edit-Execute_3

 

 

==========================================

Message Content References

 

 Read >>> About HP Smart Advance for HP+ printers

 

 Read >> FAQ – “Which non-HP+ printers are eligible for HP Smart Advance?”

 

Excerpted top section

HP Smart Advance enhances the HP Smart experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP Smart settings and features vary by device, printer model, and country/region.

Note:

To access the HP Smart Advance features, your HP+ or eligible non-HP+ printer must be set up in the HP Smart app with an HP account. For more information, go to HP printer setup (HP Smart app).

 

HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

 

 

 And

 HP printers - Using advanced scanning features (HP Smart app)

 For example,

  • HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
  • Document Sections
    • Save scans as searchable or editable text files
    • Scan pages from a book or magazine
    • Extract and edit text from scans
    • Scan multiple items at once
    • Scan and combine both sides of an ID card
    • Add notes or signatures to scans
    • Use the automated scan quality features

FAQ

  • What is the HP Smart App and its requirements?
  • What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
  • What do I do if the advanced scan features are mission (HP Smart app)?
  • Which non-HP+ printers are eligible for HP Smart Advance?

 

Remote Printing

If not done, follow up by reading the appropriate FAQ section in HP Printers - Print Anywhere with the HP Smart App

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7005 All-in-One  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.