How do I scan a document then save it into my desktop computer? I just bought HP Envy photo 7200

[grimesbottom]

I have just bought a new HP Envy photo 7200. I want to scan a document and then save the scanned thing into my desktop computer. But when I click the HP Smart thing (small square blue icon) I then click the large purple rectangular button called "Scan" and up comes a page saying "Couldn't connect to scanner. HP Smart cannot scan from this printer. Either no scanner was detected or HP Smart is not compatible with the scanner in the printer".  What should I do to make the new HP Envy photo 7200 do a scan then get it saved into my computer?

[VikramTheGreat]

Hi @grimesbottom,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it feels when you’ve just bought a new printer and the scan feature doesn’t work as expected. The error message “HP Smart cannot scan from this printer” usually means the software isn’t detecting the scanner correctly, even though the printer supports scanning.

Here’s how to fix it step by step:

Step 1: Confirm Full Setup

• Make sure the printer is fully installed with all drivers, not just connected via Wi-Fi.
• Download and install the Full Feature Software and Drivers for your HP Envy Photo 7200: 👉 HP Envy Photo 7200 All-in-One Printer series | HP® Support

Step 2: Update HP App

• Ensure you have the latest version of HP Smart on your computer.
• If already installed, uninstall and reinstall the HP app from: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Step 3: Check Connection Type

• Scanning works best over Wi-Fi Direct or USB.
• If you’re using Wi-Fi, confirm the printer and PC are on the same network.
• If possible, try connecting via USB temporarily to rule out network issues.

Step 4: Enable Scan Function

• Open HP Printer Assistant (installed with full drivers).
• Go to Scan > Manage Scan to Computer and ensure it’s enabled.

Step 5: Test with Windows Scan

• On Windows, open Windows Scan or Paint and try scanning.
• If it works there, the issue is with the HP Smart configuration.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat