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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 9018e All-in-One Printer
Microsoft Windows 11

The app indicates I can scan a multipage document and split it into individual pages, but I cannot figure out how to do this.

1 REPLY 1
HP Recommended

@Bookkeeper7304 

 

If you have not done so,

Install the Full Feature Software / full driver printer software.

Use HP Scan to scan content into separate files.

 

HP Scan is part of the full driver printer software.

 

Install Software - how-to video

HP OfficeJet Pro 9020 | 9022 |9025 | 9026 | 9028 |9018 Download & Install HP Full featured software 

 

and / or

Method - Use the Easy Start Software to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start Software wrapper to find, install, and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Open Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start Software to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Select to install the “Full Driver” / “Full Feature Software” / "Basic" software
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Optional Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the Smart application).  If necessary, select the "Basic" Software.
  3. Skip / Ignore suggestion(s) that you add anything you do not want / need at the moment.  For example, you do not (at the time of installation) need an HP Account and you do not need or want to sign up for Instant Ink just because you are loading the printer software.
  4. Full driver provides access to the printer features on which other applications / software might depend.

 

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Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

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HP Scan

 

Example - HP Scan - Main Menu and "More >" options >> Destination > File Type

9025_HP_Scan_Menu_PDF_79025_HP_Scan_Menu_PDF_79025_HP_Scan_Menu_PDF_More_Destination_59025_HP_Scan_Menu_PDF_More_Destination_5

 

 

Technology Tips Gallery  From our HP Expert greenturtle

"Technology Tips" Officejet Pro 9018

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 9018e All-in-One Printer 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.