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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Deskjet 4158E
Microsoft Windows 11

Hello again 

Need help with scanning from printer to my laptop in PDF form. My old HP printer showed me that option but, this printer it doesn’t show me any options to choose from. Can you help me? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Dragon-Fur , @Lee723 ,

 

Let's try this link for WIndows 11 for the printer:

https://support.hp.com/us-en/drivers/swdetails/hp-deskjet-4100e-all-in-one-series/model/2100187859/s...

greenturtle_0-1700492923415.png

Once the file is downloaded, install the software. 

 

There should be an option to scan the document as a PDF format.

 

Hope that helps!

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

7 REPLIES 7
HP Recommended

@Lee723 

 

Welcome back to the HP Community --

 

Edit > Updated reference for printer software installation  / video

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

If your old printer had a full function touchscreen printer control panel -- like the panel typical on OfficeJet printers, for example -- then the tiny touch screen on your new printer is likely a surprise.

 

What?

DeskJet printers do not have a feature-rich printer control panel option -- instead, you must use applications and software for the tasks that require you to interact with the printer beyond the simple buttons and lights.

 

You can still scan -- you must do so using an application or program on your computer (or other device, tablet / phone).

 

Read here:

User Guide - HP DeskJet Plus 4100e All-in-One Series

Starting on Page 56

 

General Example - HP Smart - Windows - Scan > PDF

HP_Smart_Win_Scan_Document_Save_1HP_Smart_Win_Scan_Document_Save_1

 

Example - HP Scan (Part of the Full Feature Software) - Main Menu - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

Example - HP Scan and Capture - First time setup - Select Device (Printer)

Scan_and_Capture_Add_Select_Device_2Scan_and_Capture_Add_Select_Device_2

 

Example - HP Scan and Capture - Document / Photo Settings

Scan_and_Capture_Document-Photo_Settings_3Scan_and_Capture_Document-Photo_Settings_3

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

The location of the driver noted in the video is no longer accurate.

Video - Install Full Feature Software

 HP Deskjet Plus 4152 |4155 |4158: Download & Install HP Full featured Software on a Win 10 computer

 

Author's Note – Printer Software Installation Videos

The Website support site layout for Category Software and Drivers has changed.

Open the printer's Product Home page

Open Software & Drivers for your printer

Change (if necessary) the Operating System / version

Open "All Software and Drivers"  > Open All

Look for the Driver package you want to install

For Example 

HP Easy Start Printer Setup Software – Offline Use Only

 

 

Video - HP Smart > Scan

 HP DeskJet Plus 4140 |4152 |4155 |4158: Scan a 2-sided document using HP Smart on Win 10 computer

Video -  HP Scan

 HP DeskJet Plus 4140 |4152 |4155 |4158 Printer: Scan 2-sided documents on HP Full solution software

 

------------------------------------------------------------------

 

HP Document -

 HP printers - Scan with HP Scan and Capture (Windows)

 

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

 

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

 

HP Scan and Capture features an adjustable screen size.

  

Application controls / options

 

Windows 10 -

Settings > Apps > Apps and Features

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 

------------------------------------------------------------------

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 4158e All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hello again Dragon-Fur

 

I’ve been reading and searching every link you sent me. First I’d like to say the videos included on this support page don’t work it says an error occurred please try later. Well it’s later and it still says the same thing. Click on another link which to me to a YouTube video but the instructions he’s giving aren’t the same to the printer he’s referring to. Everything else I read says Windows 10 I have Windows 11. 
I’m totally confused & seriously frustrated I am tempted to get my old printer fix. I was so much simpler.
I will try again tomorrow with a fresh mind. I seriously have a headache trying to understand all this. 
Good night text you tomorrow! 🙏🏼
HP Recommended

Hi @Dragon-Fur , @Lee723 ,

 

Let's try this link for WIndows 11 for the printer:

https://support.hp.com/us-en/drivers/swdetails/hp-deskjet-4100e-all-in-one-series/model/2100187859/s...

greenturtle_0-1700492923415.png

Once the file is downloaded, install the software. 

 

There should be an option to scan the document as a PDF format.

 

Hope that helps!

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended

Good evening @Dragon-Fur & @Greenturtle:

I started at 2:30pm and just finished downloading drivers at 4pm, that's how dense I am technically, I scanned docs & it worked perfectly! 

 

@Greenturtle the first info sent was a lot for a technically challenged senior, you can tell from the time I started to the time I finished;  however, the 2nd email went straight to the point and instructions were easy to follow . So thank you for the second link. 

 

@Dragon-Fur I wish to thank you once again for your assistance and going above and beyond to find someone to help me. 

Thank you both again and may you both have a Happy Thanksgiving with all your loved ones. 

Sincerely,

@Lee723

HP Recommended

@Lee723 

 

You are most welcome.

Good that the Offline Only method finally worked.

In my opinion, "It's not just you."

I've updated my sources -- I knew the driver location and printer website format changed -- my notes will now reflect that.

 

Hang in there.

Hopefully things will get easier.

 

@greenturtle  -

Thanks for the reminder to use the Offline Only download / save / install method. 

I was stuck on the idea of trying to force Easy Start to cooperate.  🐀

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended
  • Yes.  Indeed Dragan-Fur and it seems that when googling seeking help you never get what you exactly need or even asking & it’s extremely frustrating. Not only having to make sure what you find is legit but trying to figure out if it’s what you need. OY! 
    I’m also having a problem when my computer automatically updates and finishes my screen literally blinks. Haven’t found any answers to that except to go back and retore to before it started blinking. How in the world would I know to go back to that resorting point? It’s mind boggling. 
    Anyway thanks again. 
HP Recommended

Hi @Lee723,
Glad to hear that your issue is resolved and all is working well now.

 

Hi @Dragon-Fur 

Always a pleasure to extend a helping hand 😃

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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