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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-21-2021 03:02 PM

HP Recommended
Product: HP OfficeJet Pro 9015e
Operating System: macOS 11.0 Big Sur

I am trying to scan multiple pages from my HP OfficeJet Pro 9015e printer using the HP Smart App on my iPhone 12 Pro Max into a single file/document but it's not working. I scanned 10 pages after selecting the Batch feature and when I emailed it to me it emailed 10 separate files rather than 1 file with 10 pages.

 

I followed the instructions to select Batch. And then tap the Scan. The instruction said to tap the Add Pages icon but I do not see an Add pages icon on the scan screen.  

 

 

 

Category:
2 people had the same question
3 REPLIES 3

‎07-27-2021 02:36 PM

HP Recommended

@MVR60

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎07-28-2021 09:15 AM

HP Recommended

This information did not help. I followed the instructions under Save a scan as a single or multi-page PDF (Android, Apple iOS) but I did not see a PLUS Sign on my Apple mobile device to scan multi-page documents.  The photo imn the instructions seem to be of an Android device and not an IOS device.

Was this reply helpful? Yes No

‎07-29-2021 12:26 PM

HP Recommended

The button says add and has a plus symbol next to it. Then press next at the top right. You will then see a plus symbol that says add.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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