Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-13-2022 07:52 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

Is there any way to work without going through this dumb cloud service? Whose bright idea was this that all my data has to make a roundtrip online when all I want to do is scan from device to computer? What good is an "all-in-one" device that won't work if you don't have it hooked up to the Internet? And don't say to download the full software as suggested in an older thread. HP in its infinite wisdom doesn't even offer the full software package for Macs.

Category:
1 REPLY 1

‎02-13-2022 12:55 PM

HP Recommended

Hi,

You may download and install the HP Easy Scan application to scan directly from your Mac:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.