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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Desk-Jet Ink Advantage 3785
macOS 10.13 High Sierra

I have a Macbook Pro (macOS 10.13 High Sierra) and a HP Desk-Jet Ink Advantage 3785. I need to scan a few documents and transfer them to my Macbook. Wirelessl of course. Nothing works, I can't find my printer's name appearing. Oh and I already installed HP Easy Scan (if that helps). I'm new to this stuff so I hope someone can kindly help me. 🙂

1 REPLY 1
HP Recommended

@blackmojito

 

A warm welcome to HP Support Community!

Performing a power cycle and then selecting the correct scanner on HP Easy Scan may resolve the issue. Let's try these steps:

1.) Turn off your Mac, Printer and Router.

2.) Unplug the power from the back of router, wait for 10 -15 seconds.

3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and Mac.

5.) Open HP Easy Scan.

6.) Click "Scanner:" and select Browse Scanners...

7.) Select the listed HP Deskjet 3780.

8.) Try to Scan.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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