• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 5745 e-All-in-One Printer
Microsoft Windows 11

I'm never sure where my scanned document will end up in the computer.  Is there a way to establish one folder for receiving scans?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thanks for the reply Rainbow23.  I was aware of the "My Documents" and "My Scans" folders but, somewhere along the way, the scans were not going to those folders.  I was looking for specific steps that I needed to take to be able to set the folder destination.  I eventually resolved the problem using the following steps:

  • Click on the printer to open the printer data/details.
  • Click on "SCAN"
  • Click on "Scan a Document or Photo".
  • In the "Scan shortcut settings" section, click on "More".
  • In the "Detailed shortcut settings" section, click on "Destination".
  • In this section you can click on the "Browse" button search in File Explorer for the folder you want to use.
  • You also select different folders for PDF vs JPEG.

My printer is an HP Officejet 5740 series.  These steps may be different for other printers.

Hope this helps others.

 

View solution in original post

2 REPLIES 2
HP Recommended

Hi @PapaJohn51,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you were facing issues in finding the scanned image on your computer.

 

-Usually, when you connect a scanner to your computer, Windows PC saves scanned documents in either the "My Documents" or "My Scans" folder by default.

But for a Windows 10 user, you may find the files in the "Pictures" folder, especially if you saved them as images, such as .jpg, .jpeg, or .png.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Thanks for the reply Rainbow23.  I was aware of the "My Documents" and "My Scans" folders but, somewhere along the way, the scans were not going to those folders.  I was looking for specific steps that I needed to take to be able to set the folder destination.  I eventually resolved the problem using the following steps:

  • Click on the printer to open the printer data/details.
  • Click on "SCAN"
  • Click on "Scan a Document or Photo".
  • In the "Scan shortcut settings" section, click on "More".
  • In the "Detailed shortcut settings" section, click on "Destination".
  • In this section you can click on the "Browse" button search in File Explorer for the folder you want to use.
  • You also select different folders for PDF vs JPEG.

My printer is an HP Officejet 5740 series.  These steps may be different for other printers.

Hope this helps others.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.