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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-26-2022 03:19 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M177fw

How do I set up scan to computer or scan to e-mail. The scanning doesn't work at all except to print. In the HP smart app it just says "scan is unavailable". I have run diagnostics and no problems are indicated.

Category:
1 REPLY 1

‎11-29-2022 07:47 AM

HP Recommended

Hi @Tomas35,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I understand that you are facing issues with scanning to an email from your HP Printer.

 

This issue could occur if the scan to email settings are not correct or the printer may not be on the network.

 

Please follow the steps from this document.

 

Let me know how this works.

You have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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