How do I set up scanning on this computer?

[Dutch52]

My printer will not scan to my computer.  I have no problems with printing, it just won't scan.

[Max3Aj]

@Dutch52, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here’s a step-by-step guide to help you set up scanning on your HP OfficeJet Pro 8028e All-in-One Printer, especially since printing works but scanning does not:

Install the HP Smart App (if not already installed)

The HP Smart app is essential for scanning and managing your printer.

• Download and install it from here - HP Smart.
• Open the app and add your printer if it’s not already listed.

Enable Scan to Computer

Once your printer is connected:

• Open HP Smart.
• Click on Scan.
• Choose Scan from Printer or Scan from Computer.
• If prompted, enable "Scan to Computer" in the settings.

Use the HP Smart App to Scan

• Open HP Smart.
• Click Scan.
• Choose your scan type (Document or Photo).
• Adjust settings like resolution, color, and file type.
• Click Scan, then Save or Share the scanned file.

(Optional) Scan from the Printer Control Panel

You can also scan directly from the printer:

• On the printer touchscreen, tap Scan.
• Choose Computer.
• Select your computer from the list.
• Choose scan settings and press Start Scan.

⚠️ If your computer doesn’t appear, ensure:

• HP Smart is running on your PC.
• Both devices are on the same Wi-Fi network.
• "Scan to Computer" is enabled in HP Smart.

You may refer to this link - HP OfficeJet Pro 8028e All-in-One Printer Setup | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support