How do I set up the Scan-2-Email

[DBullock]

I am trying to set up the scan to email feature on my 8710.

I put in the smtp and my authentication information but get an error.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can't see the pictures but this resource might use useful:

https://www.youtube.com/watch?v=02E9hW4ZWYg

This other resource on LaserJet printers may also be useful:

https://www.youtube.com/watch?v=OM7PS-5D06A

https://www.youtube.com/watch?v=8NkcRdBWpfw&t=298s

Hope that helps!

[ShlomiL]

Hi,

As much as I can see your settings seems to be correct for an iCloud account, so this is probably occur due to using an authentication not supported by the printer.

Try generating an App-Specific Password and use it with the printer instead of the standard password, and check if you may see any different results then:

https://support.apple.com/en-us/HT204397

Shlomi

[DBullock]

How do I generate an app-specific password for the printer?

[DBullock]

I was already doing the same thing I saw in those videos. I tried a gmail account and that worked. Apple email is locked down too much to use so I won’t bother and will just use a Gmail account.

[DBullock]

I used a Gmail account to get it to work since Apple email wants too much to set this up it’s not worth the continued headache.

Thanks!

[greenturtle]

Hi @DBullock 

Glad to hear that your issue is resolved and all is working well now.  (though not with Apple)

Have a nice day!