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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-19-2020 08:00 AM

HP Recommended
Product: HP officejet pro 7720
Operating System: Microsoft Windows 10 (32-bit)

I am trying to scan a document to my computer.  My printer says unable to scan.  When I checked my HP setting it says my update setting is locked. How do I unlock it?

6 people had the same question
1 REPLY 1

‎06-23-2020 09:22 AM

HP Recommended

@niteowl0314, Welcome to the HP Support Community!

 

We will have to perform a factory reset on the printer to unlock the settings. All the settings on the printer will be deleted.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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