How do you fix "Scanner error 16"

[kmcmullin68]

Hello,

I have tried unplugging, turning off and on the machine and I cannot get this error (scanner error 16) to resolve.  I have also tried the HP Scan and Print DR....  Anyone else have this issue and how did you repair?

Thank You!

[Sneha_01]

Hi @kmcmullin68,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Scanner Error 16" is a common issue with HP printers, often indicating a problem with the scanner's hardware or its connection to the printer's system. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check and Reset Connections

• Unplug the power cord from the printer and wait for about 60 seconds.
• Reconnect the power cord and turn the printer back on.
• Ensure that all cables, including the USB cable (if applicable), are securely connected.

2. Clean the Scanner Components

• Turn off the printer and unplug it.
• Use a soft, lint-free cloth and a small amount of glass cleaner to clean the scanner glass. Ensure it’s dry before plugging the printer back in.
• Gently clean the thin strip of glass or plastic that runs along the edge of the scanner glass. This is where the scanner’s sensor moves.

3. Update Firmware and Drivers

• Visit the HP Support website and search for your printer model to check for any available firmware updates.
• Download and install the latest printer drivers from the HP Support website.

4. Perform a Printer Reset

• If your printer has an option for a factory reset in the settings menu, perform it. This can sometimes clear up errors caused by software glitches.

5. Check for Obstructions

• Open the scanner lid and check for any paper jams or debris that might be obstructing the scanner's movement.
• Make sure no small objects or foreign materials are inside the scanner mechanism.

6. Run HP Diagnostic Tools

1. HP Print and Scan Doctor:
   • Download and run the HP Print and Scan Doctor tool, which can diagnose and fix many common printer issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support