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‎08-14-2024 11:16 AM - edited ‎08-14-2024 11:17 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw

Hello,

 

I have tried unplugging, turning off and on the machine and I cannot get this error (scanner error 16) to resolve.  I have also tried the HP Scan and Print DR....  Anyone else have this issue and how did you repair?

 

Thank You!

1 REPLY 1

‎08-16-2024 01:04 PM

HP Recommended

Hi @kmcmullin68,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Scanner Error 16" is a common issue with HP printers, often indicating a problem with the scanner's hardware or its connection to the printer's system. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check and Reset Connections

  • Unplug the power cord from the printer and wait for about 60 seconds.
  • Reconnect the power cord and turn the printer back on.
  • Ensure that all cables, including the USB cable (if applicable), are securely connected.

2. Clean the Scanner Components

  • Turn off the printer and unplug it.
  • Use a soft, lint-free cloth and a small amount of glass cleaner to clean the scanner glass. Ensure it’s dry before plugging the printer back in.
  • Gently clean the thin strip of glass or plastic that runs along the edge of the scanner glass. This is where the scanner’s sensor moves.

3. Update Firmware and Drivers

  • Visit the HP Support website and search for your printer model to check for any available firmware updates.
  • Download and install the latest printer drivers from the HP Support website.

4. Perform a Printer Reset

  • If your printer has an option for a factory reset in the settings menu, perform it. This can sometimes clear up errors caused by software glitches.

5. Check for Obstructions

  • Open the scanner lid and check for any paper jams or debris that might be obstructing the scanner's movement.
  • Make sure no small objects or foreign materials are inside the scanner mechanism.

6. Run HP Diagnostic Tools

  1. HP Print and Scan Doctor:
    • Download and run the HP Print and Scan Doctor tool, which can diagnose and fix many common printer issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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