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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
all in one printer 8600 series
macOS 10.13 High Sierra

I have an ancient all in one telephone/answer/fax capabilty but the fax portion is no longer working.  How can I connect my HP all in one printer (includes fax) to the phone so I can still use the phone and answer function but the all in one picks up the incoming faxes automatically?  Right now I have the printer/fax plugged in to the same jack as the phone/fax so the printer/fax rings and displays caller but does not pick up faxes.  I can however send faxes from the printer/fax.

2 REPLIES 2
HP Recommended

Unless you subscribe to a distinct ring tone service, your options are going to be limited. The fax machine has no way to know when the phone rings that it is a fax until it picks up or it recognizes the distinct ring tone. And once the fax picks up, if it is not a fax call it has no way to hang up and pass the call along. 

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HP Recommended

Thanks. Will have to check on the ring tone.

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