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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-22-2021 08:14 PM

HP Recommended
Product: HP ENVY 6455

Hi,

I'm trying to photocopy a document using ENVY 6455 inkjet printer with my computer off however the color and black copy buttons seems off, no light, and when I press them the printer is not reacting at all. Is this printer including support to copy when the computer is off ?

The panel from the printer is OFF less the WIFI button which seems active (blue light). So the printer is ON.

If this printer will not copy without the computer then can you please suggest a model that work in that way ?

 

Thank you,

Ernesto

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6 people had the same question
1 REPLY 1

‎04-26-2021 08:23 AM

HP Recommended

@ErnestoRondon

 

I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Next refer to page 69 in the User Guide: http://h10032.www1.hp.com/ctg/Manual/c06584213.pdf

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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