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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Scanjet G4010 Photo Scanner
Microsoft Windows 10 (64-bit)

Unable to disable the sequence number on the base file name for PDF files on Scanjet G-4010 scanner. Updated the driver(14.5.0.1). When I enter the file name in the

form space, there is no option to disable the sequence numbering even if I select the over-write option. Can someone help me with the correct settings? Thanks.

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