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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
All-In-One 6975
Microsoft Windows 10 (64-bit)

The printer, when installed, creates a number of "scan shortcuts" that appear on the printers' window when I request "scan to computer". I want to edit these, for example to default to a PDF instead of a JPG. This was possible with the old HP setup and control software. The current software, HP Smart, does not offer such an option, that I can see. I have the latest version of HP Smart as downloaded from the Microsoft store. HOW DO I EDIT THESE SCAN SHORTCUTS, please??  TIA

1 REPLY 1
HP Recommended

@apattin 

 

The short version answer

 

It's different when using HP Smart application - "shortcuts" as you know them are not the same thing when associated with HP Smart.

 

 

HP Smart application, on a few selected printers, can synchronize Print Tasks to the printer from those "tasks" created in HP Smart for Windows or HP Smart Mobile.  That is the main "catch" - not very many printers can sync to the printer display.  It is  not broken that this does not work for every printer - the limitation has to do with the capabilities in the printer.

 

For example, sync works on the Officejet Pro 9025 but sync does not work on your printer.

 

Reference

 HP Printers - HP Smart: Use Smart Tasks

Section "Why won't Smart Tasks sync to or run from my printer"

Partial Excerpt

  • Make sure your printer meets the following requirements for syncing or running Smart Tasks:
  • Your printer is an HP OfficeJet Pro 9010, 9012, 9015, 9018, 9019, 9020, 9025, and Premier All-in-One printer with firmware version 1905A or later. To update the firmware from the control panel, touch the Setup icon
 

============================================================================

Longer Version Answer

 

Print Tasks are "shortcuts" that can be created in HP Smart for Windows and in HP Smart Mobile.

 

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

  • Print: Send a print job to your printer.
  • Email: Send an email message or attachments.
  • Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

 

When you run HP Smart in Windows - or on your supported Mobile device - you can create or use (previously created) Print Tasks to (for example) save a scanned item, share that item (in email, for example), or perhaps print the scan (when it works, this is a bit like a fancy copy).

 

Print Tasks, of course, work with those documents or images stored in your device that you want to print / save / share.

 

You can use Smart Tasks in Windows and in your supported mobile device.

 

References / Resources

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > Section What does the Mobile Fax service cost? 
  • Below section FAQ > More FAQs

and

 

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

 

and for Mac OS

HP Smart for Mac

HP Printers - Install and Use the HP Smart App (Mac)

 

=====================================================

 

No "HP 6795 printer" found.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6975 All-in-One Printer 

 

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Dragon-Fur

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