How to fax from HP ENVY Photo 7830 All-in-One over O2 HomeBox 6441 in Germany?

[a_l_e_x_0]

Sending a fax from HP ENVY Photo 7830 All-in-One through O2 HomeBox 6441 doesn't work for me now (but worked a few months ago): I put the document into the device, go to Fax on the device control panel, go to "Fax senden oder empfangen", but do not even get a possibility to enter the receiver number. If someone gives a call to the fax device (from a different number), the fax device doesn't ring. But if you manually start receiving the fax on the fax device, the caller hears the good old fax-start sounds. The 1-Line-socket of the fax machine is connected to the "Leitung 2" (N) of the router.

How to send a fax from HP Envy Photo 7830 All-in-One through O2 HomeBox 6441?

[Andr-1611]

Hello @a_l_e_x_0,
Welcome to the HP Support Community!

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@a_l_e_x_0 wrote:

Sending a fax from HP ENVY Photo 7830 All-in-One through O2 HomeBox 6441 doesn't work for me now

(but worked a few months ago)

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and during this time nothing has changed?

What does the fax test say Print a fax test report ?

Is a printout possible?

Yes

• scan and remove serial no. and personal data.
• then upload here.

Regards
Andreas

[a_l_e_x_0 · Accepted solution]

The test report spoke about a weak signal. Replacing the router O2 HomeBox 6441 with another one (O2 HomeBox 6741) helped.