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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-02-2018 03:47 AM

HP Recommended
Product: DeskJet 3733
Operating System: Microsoft Windows 8.1 (64-bit)

I have installed all the software for my new DeskJet 3733. The printer is ok, wifi recognized. The only problem is about scanner function: I cannot find "HP Scan", neitehr have the icon on desktop. The only way to scan is opening "Hp print and scan doctor", follow the instruction adn at the end "Test scanner" (in this way, it works). I cannot see "driver control" but I have downloaded the last version from HP website. Any suggestion? Thanks. Cattura.JPG

3 REPLIES 3

‎12-02-2018 09:19 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

not sure that this will help you,but in the control panel find the camera and scanners.Then simply create a shortcut to the desktop.This should help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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‎12-02-2018 09:23 AM

HP Recommended

Hi, thanks so much. I didn't find, but I deleted the program and downloaded the software package again..and not it works properly. 

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‎12-02-2018 09:49 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Glad that the problem is resolved.Should you anymore assistance feel free to ask the community.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
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