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How to install HP Smart on an additional computer

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Microsoft Windows 10 (64-bit)

I successfully installed the HP Envy 6455 printer and the HP Smart app successfully on my iphone as well as on my computer #1 in our home. I can print, scan to my iphone as well as scan a document from the printer to my computer #1.  I also have computer #2 in my home.  I can print successfully, however,  I cannot install the HP Smart app on computer #2 and I receive a message that says "You own this app" when I try to install it, so it won't let me add the HP Smart app to computer #2.  Without the HP Smart app on computer #2, I cannot scan from the printer to add a document to computer #2.  Both computer #1 and #2 are registered in my name/email address.  How do we install the HP Smart app on computer #2 so that I can utilize all the functions of the new HP Envy 6344 printer? Thank you.

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@SeabreezeColora 

 

There is not much we can add to what you already know...

 

The basics...

Computer #2

Remove the HP Smart application (if it is installed)

 

Settings > Apps > Apps and Features

Search / Find app > if found, Click and Uninstall the app

Restart the computer and log in.

 

Open the Microsoft Store > search for the app > download a fresh copy

 

Video help (Might be relevant)

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Pro 6455 All-in-One Printer 

 

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Dragon-Fur

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I was able to install on both home computers the full download version off the HP printer software. Apparently trying to just install the HP app does not work with more than one home computer installations.

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@SeabreezeColora 

 

Excellent.

 

Normally, you should be able to install both the Full Feature Software and the HP Smart application on the same computer - and install both of those on more than one computer. 

 

That said, whatever works solves the immediate issue.

Moving on.

 

Stay Safe.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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