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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-24-2019 10:41 AM

HP Recommended
Product: officejet pro 6960
Operating System: Microsoft Windows 10 (64-bit)

I scanned a document and in the detailed adjustments secion under manage images, I reset the scan size to crop the scan, but I clicked on save as scan area.  Now every scan I do is cropped and i can not undo it.  Please help

Capture.JPG

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2019 10:49 AM

HP Recommended

@Scanilliterate 

On the main "scan" menu,

Set the Page Size to "Entire scan area" (wording may vary)

OR

If available, set Page Size to "Auto Detect Size"

 

The settings work the same for "Save as JPEG" and "Save as PDF"

 

Example

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

Dragon-Fur

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎01-24-2019 10:49 AM

HP Recommended

@Scanilliterate 

On the main "scan" menu,

Set the Page Size to "Entire scan area" (wording may vary)

OR

If available, set Page Size to "Auto Detect Size"

 

The settings work the same for "Save as JPEG" and "Save as PDF"

 

Example

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

Dragon-Fur

1 person found this reply helpful
Was this reply helpful? Yes No
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