• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-16-2020 04:32 PM

HP Recommended
Product: HP Officejet5255

How to grow bigger the hp scan window on my screen is so small i am not able to see when i scan 

2020-04-16.png

 

2 people had the same question
2 REPLIES 2

‎04-17-2020 04:16 AM

HP Recommended

Hi,
Please make sure the DPI Settings are set as normal (100%). The HP Scan software supports 100% DPI only and will result a smaller window with higher DPI scaling.

 

I do suggest taking note of the current value prior to making any change, as such display settings affect the display for the computer.

 

Windows 10:
Right-click the Desktop background area and select Display Settings.
Ensure that "Change the size of text, apps and other items" is set as 100%.
Next click on "Advanced display settings".
Scroll down and click on "Advanced sizing of text and other items".
Ensure "Custom Scaling" is set as 100% too.

Apply the changes and Reboot or Re-Logon as required, then check for any difference.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-19-2020 08:51 AM

HP Recommended

This solution do not help me it only make it smaller 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.