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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M177
Microsoft Windows 10 (64-bit)

The scan function is not available in this multi-purpose printer

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, @DiamondHill

 

I see that you were interacting with @A4Apollo. I'd like to be of your assistance 🙂

 

Going through your post, I see that you are having issues while scanning using the HP LaserJet printer. I’d suggest you first install the full feature printer software from here: http://hp.care/2ptZBu0

Restart the printer and PC and then try scanning again.

 

If you need an easier scan option, I'd suggest using the HP Smart. Go to https://www.hpsmart.com/us/en to download and install the app on your PC.


HP Scan and Capture is a simple and fun application that captures photos or documents from any HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications. Here are the detailed instructions on how to use the app: http://hp.care/2nZfg1K


Those steps should do the trick, let me know the outcome!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

Hi! @DiamondHill, Thanks for stopping by HP forums!

 

I understand you to know how to scan from your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

If you are looking to use scan to computer on this model of laserjet there is no option of scanning from the printer control panel.

 

However, You can scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.
1. Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (Letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.
2. Click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your product.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.

 

 

Refer the printer user guide for more information.

 

 

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

 

A4Apollo
I am an HP Employee

HP Recommended
Hi MrRobot,

I am using Windows 10. Can you be more specific on how to obtain HP scan software, is it compatible with Windows 10? Thanks!

DiamondHill
HP Recommended

Hello, @DiamondHill

 

I see that you were interacting with @A4Apollo. I'd like to be of your assistance 🙂

 

Going through your post, I see that you are having issues while scanning using the HP LaserJet printer. I’d suggest you first install the full feature printer software from here: http://hp.care/2ptZBu0

Restart the printer and PC and then try scanning again.

 

If you need an easier scan option, I'd suggest using the HP Smart. Go to https://www.hpsmart.com/us/en to download and install the app on your PC.


HP Scan and Capture is a simple and fun application that captures photos or documents from any HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications. Here are the detailed instructions on how to use the app: http://hp.care/2nZfg1K


Those steps should do the trick, let me know the outcome!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended

Beautifully done, Dvortex, thank you!

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