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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-09-2019 06:30 AM

HP Recommended
Product: HP Deskjet 2620
Operating System: Microsoft Windows 10 (64-bit)

Hi everybody,

 

2 months ago I bought a HP printer (print, copy & scan). I installed the printer and everything went okay. Today I wanted to scan a photo to my computer, but there is a problem. The HP-app says that the printer cannot scan. I watched a lot of video's and I saw that there is a difference between the full driver installation and basic driver installation and that with the full driver you can scan. But I live in the Netherlands, and when I'm looking for the full drive installation, I can't find it. So do one of you know how this is possible? Or can somebody explain to me how I can scan?

 

Thank you!

1 REPLY 1

‎09-11-2019 03:24 PM

HP Recommended

@Mandy20

 

Enable scan to computer, try the steps below:

 

1: Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.

2: Click Scanner Actions, and then click Manage Scan to Computer.

3: Click Enable to activate the scan to computer option.

 

Refer to this document: https://support.hp.com/in-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... for How to Scan .

 

Try to scan.

 

If the issue persists, Use HP Print and Scan Doctor

 

Download a special version of HP Print and Scan Doctor.

  1. Download HP Print and Scan Doctor.

  2. Run HPPSdr.exe from the download location on your computer.

  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  4. If a screen prompts you to turn on printer updates, click Yes.

  5. If a screen prompts you to make your printer the default printer, click Yes.

  6. Try to Scan.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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