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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
hp officejet 4500 G510g-m
Microsoft Windows 10 (32-bit)

I just do not know how to scan many pages into a single document

1 REPLY 1
HP Recommended

@LM47

 

Basic How-to document explains:

How to Scan (Windows)

Section > How do I save multiple documents or photos as a single PDF?

 

General Example - Using scan software  (Exact visual reference differs by printer software version and printer model)

Note that the settings are similar for both JPEG and PDF, including those for the source (whether to use ADF or glass).

 

Select Save as PDF 

Complete the options on the menu (on the right)

Click More >

Click Destination

If you want all pages / images in ONE document, clear / UNCHECK the "Separate file for each scanned page" 

When every option is checked / verified / adjusted, click Scan

 

HPSE_Scan-to-PDF_1HPSE_Scan-to-PDF_1 

 HPSE_Scan-to-PDF_1EHPSE_Scan-to-PDF_1E

 

NOTE: If your printer scan software does not provide the options shown in the example or if it looks very much different from the example, download and install HP Scan Extended .

 

If you have not done so, install the Full Feature Software for the printer.  Consider, too, installing / updating the printer firmware.

 

General help to install the software...

 

Hint:  For best results, do not ignore the Restart sequences.

 

 

Printer Software – Uninstall Existing Software

If the software is already installed and you want (need) to uninstall it:

Control Panel > icon view > Programs and Features >

Scroll down, click, and Uninstall the software

After the software is removed, Restart the computer and log in

 

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

 

Microsoft:  Fix problems that block programs from being installed or removed

 

Printer Software – Lurking in the Device Manager

If, after the Restart, the printer is still lurking about in the Device Manager, remove it.

Control Panel > icon view > Devices and Printers

Expand category Printers

If any printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

 

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

 

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

 

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

  

 

Side Bar:

IF your printer software lacks the "Auto Detect Size" feature shown in the Example, you can download and install a version of the Scan software what includes this great feature.

 

HP Scan Extended – Exceptional free HP scan program:  HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Auto-Detect (extracts image / document boundary). Download, save, and install to use.

NOTES

  • HPSE is an older subset of the printer software; features are very similar to scan software included in 2015or newer Full Feature Software packages.
  • If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
  • Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.

 

Another nice scan software worth a look:

NAPS2 -- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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