How to scan as a pdf

[Vizzle1]

I recently replaced my HP Envy 120 printer with an HP Envy 5030 printer. When scanning, the old printer asked whether I wanted a 'document' or a 'photo' (I think; can't quite remember). I always chose 'document' and the resultant scan was a pdf file. This new printer will only scan as a jpeg. Why, and how can I get it to scan as pdf?

Please and thank you!

[Dragon-Fur · Accepted solution]

@Vizzle1 

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@Vizzle1 wrote:

I recently replaced my HP Envy 120 printer with an HP Envy 5030 printer. When scanning, the old printer asked whether I wanted a 'document' or a 'photo' (I think; can't quite remember). I always chose 'document' and the resultant scan was a pdf file. This new printer will only scan as a jpeg. Why, and how can I get it to scan as pdf?

Please and thank you!

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The Basics

 How to Scan (Windows)

and

Help for HP Smart for Windows (includes a link to the store and an FAQ section)

• HP Printers - Using the HP Smart App (Windows 10)

Answer

I would guess the reason for the limited response is because you do not have the Full Feature Software installed.

If that is the case, then

Download-save-install the Full Feature Software

Restart the computer and log in

and

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT: Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Additional Information...

The software installs the Printer Assistant shortcut icon on the Desktop named for your printer.

Printer Assistant gives you access to printer features, including HP Scan (tab Scan > Scan a Document or Photo)

Examples

Printer_Assistant_Shortcut_Icon_on_Desktop

Printer_Assistant_Scan_1

More...

HP Scan and Capture

Windows Store - Requires Windows 8 or higher

 Scan_and_Capture_0

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP ENVY 5030 All-in-One Printer

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[Vizzle1]

Brilliant, thank you! Problem solved.

[Dragon-Fur]

@Vizzle1 

You are welcome.

Happy Printing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.