How to scan using document feeder with HP Officejet 3830

[matt137]

How do you scan from the document feeder on top of the HP OfficeJet 3830? Despite my best efforts, I am unable to find HP printer assistant. I have HP smart, but it's unable to find my printer over a ethernet connection.

[Jay_G24]

 Hi @matt137,

I'd like to help!

Try the below suggestions-

RPC-

To prepare your printer for a wireless connection, restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the computer.

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

If the issue persists, print a network configuration page and share the results -

1. From the printer control panel, touch (Wireless).

2. Touch Settings, touch Print Reports and then touch Network &onfiJurDtLon Page.

You may refer to -How to Scan (Windows)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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