How to set up duplex scanning on a laserjet pro mfp m281fdw?

[DorothySt]

How to set up duplex scanning on a laserjet pro mfp m281fdw?

[Irfan_06]

Hi @DorothySt,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're looking for information on how to scan two sided from your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[DorothySt]

When I first set up the printer, there was a double sided original option and the pages were automatically organized. After a reset, that option is no longer there, necessitating manual reorganizing. How can I get that option back?  

[Irfan_06]

Hi @DorothySt,

Thank you for sharing the above information.

Here's how you can re-enable or configure the feature to scan double-sided originals efficiently:

1. Check Scanner Settings

• Open the HP Smart app or HP Scan software on your computer.
• Select Scan and choose your printer.
• Look for an option like Two-Sided (Manual) or Duplex Scanning under the scanning preferences or settings.

If the option is missing, ensure the software is fully updated by reinstalling the latest drivers and apps from the HP Support page.

2. Enable Two-Sided Scanning with Manual Reorganization

Follow these steps to scan two-sided originals:

• Place the first side of the pages into the scanner or ADF (Automatic Document Feeder).
• Scan the first side of the document.
• When prompted, flip the originals or load the second side of the pages.
• Use the software’s Reorganize Pages or Arrange Pages feature to reorder the scanned pages correctly.

3. Restore Previous Configuration

If the option for two-sided scanning was visible before a reset:

• Update Firmware: Make sure the printer firmware is up to date by downloading it from the HP Support website.
• Reset to Defaults: The reset may have changed some settings. Go to the printer's Setup menu on the control panel, navigate to Service, and select Restore Defaults.
• Reconfigure in the Software:
  • Open the HP Smart or HP Scan software.
  • Access Advanced Settings or Preferences.
  • Check if manual two-sided scanning can be enabled from there.

4. Enable Automatic Document Organization

• If you previously used a feature that automatically organized pages:
  • Check the Advanced Scan Options in the HP software for a feature like Auto Reorder Pages or Auto Arrange.
  • This feature may need to be toggled back on after the reset.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[DorothySt]

I have reset defaults and looked for a way to turn on the auto collating function but have not found it. 

[Irfan_06]

Hi @DorothySt,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support