• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
SmartTank Plus 570
iOS

When I scan documents that have margins or boxes, the app automatically crops the documents around those lines when I don't want them to. How do I keep the original scans without the app automatically cropping it? 

1 REPLY 1
HP Recommended

@Nads02 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

To the extent possible for the printer model plus any restrictions in the HP Smart Mobile application,

Document scan size can be adjusted to scan at selected sizes, including "custom".

In so much that I have found, if the automatic scan doesn't "pick" what you want, you have to adjust the setting.

 

 

Example - HP Smart - Mobile (iOS) -  document Scan options

HP_Smart_Mobile_Scan_PDF-Image_Options_1HP_Smart_Mobile_Scan_PDF-Image_Options_1

 

References / Resources

 

 

 Product Specifications for the HP Smart Tank Plus 570 Wireless All-in-One (5HX14A)

 

 

Scanning options (ADF)
Single-sided
Maximum flatbed scan size (metric)
216 x 297 mm
Maximum ADF scan size (metric)
216 x 356 mm

 

and

Scan Size Maximum (ADF, Imperial)8.5 x 14 in
Scan Size Maximum (ADF,metric)216 x 356 mm
Scan Size Maximum (flatbed, imperial)8.5 x 11.69 in
Scan Size Maximum (flatbed, metric)216 x 297 mm

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Smart Tank Plus 570 Wireless All-in-One series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.