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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet 5740
Microsoft Windows 10 (64-bit)

Hi

After I use HP print and scar doctor, how do I test to get a fax ? Shouldn't the scan doctor have it ? Sometimes I can't get faxes and I can't figure out why ?

Thank you for any help or advice in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Barb1313

 

The Print and Scan doctor is not designed to help with fax.

 

From your printer Website Support > Category How to > Topic Fax

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More help for Fax is available in the Troubleshooting category and in the User Guide

 

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 5740 e-All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@Barb1313

 

The Print and Scan doctor is not designed to help with fax.

 

From your printer Website Support > Category How to > Topic Fax

Featured content for selected topic
Matching articles for selected topic

 

More help for Fax is available in the Troubleshooting category and in the User Guide

 

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 5740 e-All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

HP Recommended

Thank you so very much for your help !  I appreciated it very much !

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