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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
macOS 10.14 Mojave

How can non-hp ink cartridges be used in 9015e printer?

1 REPLY 1
HP Recommended

@JT105 

 

Welcome to the HP English Community --

 

====================================

 

Which Ink Can be Used in the Printer?

 

 HP Ink - Learn About Supplies

 

Calls / Provides link to:

 HP Printers - Dynamic Security Enabled Printers

 

 Dragon Comments

 

The printer requires that all ink cartridges used in the printer include an HP chip embedded in the cartridge.

 

This limitation includes cartridges that are refilled (by you) and / or refilled and sold by any seller, or remanufactured .

 

This protection is called Dynamic Security.

 

There is no legal means of removing or bypassing the need for the HP chip in the ink cartridge.

 

HP does not sell, recommend, nor support any of used or refilled practices.

 

The use of of a used or refilled HP chipped cartridge might be tolerated by the printer.

 

Trouble with refilled / remanufactured ink?  See the ink seller for information, help, or support.

 

 

====================================

What else?

 

If you have the HP+ service contract enabled on your printer, in exchange for the extended warranty and the premium features, you must use genuine HP cartridges every time you change the ink.

 

If you do not know what this is, it is unlikely you have an HP+ enabled service contract.

 

Sample - HP Smart App - Main / Home Menu on an HP+ enabled Printer:

HP_Smart_W_Menu_1HP_Smart_W_Menu_1

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9015e All-in-One Printer

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.