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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-12-2023 04:21 AM

HP Recommended
Product: HP DESKJET 3835
Operating System: Microsoft Windows 10 (64-bit)

My Hp DESKJET 3835 (3830 series) can print but not scan .. I already tried the "HP DOCTOR" , re installed the driver and yet I see a massage that the computer can not link to the scanner .
Please advise...

Category:
1 REPLY 1

‎11-12-2023 04:41 AM

HP Recommended

This driver was released Oct 27, 2023.  

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL96741/HPEasyStart_16_2_4.exe

 

If the above does not work then there is another package "for IT Professional Use Only".  I am not sure what that means but you might try it..

https://ftp.hp.com/pub/softlib/software13/printers/DJ3830/basic/Basic_Webpack_x64-40.15.1230-DJ3830_...

 

Manuals are here but I noticed that Windows 8 is mentioned all the time

https://support.hp.com/us-en/product/setup-user-guides/hp-deskjet-ink-advantage-3830-all-in-one-prin...

 

I assume scan works if you scan from the control panel.

Are there any error messages when you try a scan?

Do you scan from HP Smart?

From an app such "HP Scan" that is in the HP folder that the Window's start button shows?

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