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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-15-2019 03:15 PM

HP Recommended
Product: HP Photosmart
Operating System: macOS 10.14 Mojave

I have bought a new Macbook and installed the printer (wireless) and was able to print, no problem. 

 

Now I wanted to scan, but there is no "scan" button when I open Printers and Scanners . An answer on this website to somebody else's question, said to download Hp easy scan from the Apple store, which I have done. When I open the App, it asks me to select a scanner, but it can't find mine. 

 

I have already tried restarting my Mac and also the printer with no success. 

 

Any advice?

 

 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2019 10:52 AM

HP Recommended

Hi,

Photosmart B110 is the printer model indeed.

 

Ensure your printer drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.

Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

 

If that doesn't help, install below drivers package from Apple and check for any change when using HP Easy Scan:

https://support.apple.com/kb/DL1888?locale=en_US

Please let me know if that helps,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎06-15-2019 05:04 PM

HP Recommended

Hi,

Please clarify your printer model, that would be a piece of crucial information for any further ideas..

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎06-19-2019 02:36 AM

HP Recommended

Hi,

sorry, I thought I did that at the start, but it does not show. It is a HP Photosmart Printer/Scanner (bought in 2010).

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‎08-17-2019 12:46 PM

HP Recommended

Hi!

 

So I still can't work out how to scan from my printer/scanner. When it is connected to my Laptop it comes up as B110 series. Is that the model? I can't find anything on the outside of the device. Any help would be appreciated!

 

Was this reply helpful? Yes No

‎08-18-2019 10:52 AM

HP Recommended

Hi,

Photosmart B110 is the printer model indeed.

 

Ensure your printer drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.

Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

 

If that doesn't help, install below drivers package from Apple and check for any change when using HP Easy Scan:

https://support.apple.com/kb/DL1888?locale=en_US

Please let me know if that helps,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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