Hp Envy 4520 Scanner produces vertical coloured lines instead of scanned image

[jgghh]

I am unable to scan or copy anything on my HP Envy 4520, my scanner light is working and travelling across the glass but the only image I get is a series of coloured vertical lines with no other image visible. This may have only begun since I started using the HP Instant Inks, however this could be a coincidence as I don't use the scanner that often.

I have been unable to align the new ink cartridges due to this fault.

I have tried the power reset suggestions found on here and tried it directly plugged into a wall socket and not a surge protector socket.

It is a waste of the instant ink subscription I have just started if I am unable to make full use of my printer /scanner

The image I get is below

Scanner fault 

[Jay_G24]

Hi @jgghh,

I'd like to help!

I understand you are receiving  vertical streaks when scanning and copying 

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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