Hp imagine device not found ( error message)

[tmchale1]

Printer to computer via usb.  Printering from computer & using copy function button on front of printer to copy & print all a

ok

I just set up the printer to a new dell laptop and installed software from hp support site without differculties.Now can only print but can't scan fron computer or scan button f/o printer.Hp print & scan doctor no help.  Receive error messageof img. device not found.Just won't scan. Uninstalled & reinstalled 5 times past 2 days.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

[tmchale1]

Thanks for your imput.However it didn't work.Changed usb cord,moved electrical plug to another wall outlet and again 4 reinstalls.

again can copy off printer control panel and print from computer. But can't scan from printer control panel or thru hp solutions on computer.  Still receining message HP imagine device not found. Did notice of isstall of inmagine device during instalations of steps of software.

[greenturtle · Accepted solution]

HI,

Can you try this altrernative Scan Solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[tmchale1]

Thank you this worked just fine. I don't scan much but would like to use this feature on the printer.