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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-11-2024 08:03 PM

HP Recommended

My hp smart tank 520 printer do not photocopy on A4 papers. It photocopies only in short paper (letter size). What shoul I do to solve the problem?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2024 02:08 PM

HP Recommended

Hi @RANZ16,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing an issue with your HP Smart Tank 520 All-in-One Printer is not photocopying on A4 papers and only works with letter size (short paper), there are a few things you can check and try to resolve this issue:

 

Paper Size Settings: Ensure that the paper size setting on the printer matches the paper loaded in the tray. Here’s how you can check and adjust it:

  • Load A4 paper into the input tray.
  • On the printer control panel, navigate to the settings or preferences menu.
  • Look for paper size settings and select A4 (210 x 297 mm) or a similar option.

Paper Guides: Make sure the paper guides in the input tray are adjusted correctly to fit the A4 paper size. Improperly adjusted paper guides can cause the printer to not recognize the paper properly.

Printer Driver Settings: Sometimes, the issue might be with the printer driver settings on your computer. Follow these steps:

  • Open the HP Smart app or HP Printer Assistant on your computer.
  • Go to the printer settings or preferences.
  • Check the paper size settings and ensure it is set to A4.

Printer Firmware Update: Ensure that your printer has the latest firmware installed. Firmware updates can sometimes resolve compatibility issues with paper sizes. Update the firmware on an HP printer

Reset Printer Settings: If none of the above steps work, you can try resetting the printer to its factory default settings. This will reset all settings, including paper size preferences, so make sure to set it up again afterward.

 

Refer to this document: HP Smart Tank 520 All-in-One series User manual 

 

I hope this helps. 

`

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-12-2024 02:08 PM

HP Recommended

Hi @RANZ16,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing an issue with your HP Smart Tank 520 All-in-One Printer is not photocopying on A4 papers and only works with letter size (short paper), there are a few things you can check and try to resolve this issue:

 

Paper Size Settings: Ensure that the paper size setting on the printer matches the paper loaded in the tray. Here’s how you can check and adjust it:

  • Load A4 paper into the input tray.
  • On the printer control panel, navigate to the settings or preferences menu.
  • Look for paper size settings and select A4 (210 x 297 mm) or a similar option.

Paper Guides: Make sure the paper guides in the input tray are adjusted correctly to fit the A4 paper size. Improperly adjusted paper guides can cause the printer to not recognize the paper properly.

Printer Driver Settings: Sometimes, the issue might be with the printer driver settings on your computer. Follow these steps:

  • Open the HP Smart app or HP Printer Assistant on your computer.
  • Go to the printer settings or preferences.
  • Check the paper size settings and ensure it is set to A4.

Printer Firmware Update: Ensure that your printer has the latest firmware installed. Firmware updates can sometimes resolve compatibility issues with paper sizes. Update the firmware on an HP printer

Reset Printer Settings: If none of the above steps work, you can try resetting the printer to its factory default settings. This will reset all settings, including paper size preferences, so make sure to set it up again afterward.

 

Refer to this document: HP Smart Tank 520 All-in-One series User manual 

 

I hope this helps. 

`

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
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