Hp7001 with constant scanner light

[JRich73]

HP 7001. That has a flashing scanner light that pulses every 1 second.  I have done four hard resets reloaded firmware, cleaned glass.  
This is a $400 printer and is less than a year old and less than 100 pages printed.  very frustrating.  

[A_Gayathri]

Hi @JRich73 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already tried several troubleshooting steps, which is frustrating when they don't resolve the issue. The flashing scanner light could indicate a hardware malfunction or a deeper software issue. Since you've already reloaded the firmware and cleaned the glass, there may be a more complex underlying problem.

Here are a few additional steps you could try:

• Check for obstructions: Ensure there are no physical obstructions blocking the scanner's movement. Even a small piece of debris can cause issues.
• Inspect the scanner mechanism: Sometimes, internal components may become misaligned or damaged. If you're comfortable doing so, you might try opening up the printer (if it's not under warranty) to visually inspect the scanner mechanism.
• Check for software updates: Sometimes, issues like this can be resolved with a software update from HP. Make sure you have the latest firmware and drivers installed for your printer model. Update the firmware on an HP printer
• Factory reset: If you haven't already, you could try performing a factory reset on the printer. This will restore it to its original settings and may resolve the issue if it's related to a software glitch.

Refer to this document: HP Smart Tank 7001 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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