HpEnvy 5540 won't copy or scan from the glass but will print ONLYblack & white wireless from any dev

[Debbie96]

HP Envy will not copy nor scan from glass. It will print from any wireless device. However, it will only print in black & white. Ink cartridges are full, cartridges were cleaned via clean program. No alignment since not printing in color. There is a light on the glass when attempting to scan. Unit has been unplugged, replugged in. Software/ printer has been uninstalled & reinstalled from devices. Printer  is up to date on updates.

[RobF5]

I have the exact same issue, started yesterday.

None of the tips offered by HP support has worked so far (tried HP Print & Scan Doctor, among others).

I also completely uninstalled and reinstalled everything from scratch: at least I can now print in color again, but I still have the scanning issue.

I also noted that the photocopy feature doesn't work (the Copy button on the touchscreen is inoperative), same as the Scan button on the printer itself.

Looking forward to a solution, otherwise I'll have to drop HP and go for competition...

[KrazyToad]

@Debbie96@RobF5

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

If the issue persists please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[RobF5]

Hi,

Thanks for the suggestion, but that didn't fix the issue. My printer's firmware was already up-to-date.

I still can't scan. What puzzles me is that not only can't I scan from the PC, but even from the printer itself - the scan button is inoperative, same thing for the copy button 😞