Hpqdirec.exec don't open

[midebe17]

I have installed my old 1210 all-in-one printer on a new computer Windows 10 64-bit, but when I double-click on Hpqdirec.exe it don't opens. Nothing happens...

What's the matter?

Thank you very much for help!

Michele

[sandytechy20]

@midebe17

Welcome to the HP Forums!                                                                                      

It is a dynamite place to find answers and information!

I understand that you are unable to open HPdirec.exe after installing the printer on Windows 10 computer.

However, I will need a few details to provide an accurate solution,

• Where did you download the printer driver from?

Meanwhile, Uninstall the printer driver from root level and reinstall it.

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Install the printer with the Windows built-in driver,

Here is the HP document with the steps to install printer:- https://support.hp.com/in-en/document/c01796879

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Let me know how it goes.

Cheers.

[midebe17]

Thanks for the reply but unfortunately these days I'm not home.

I installed the printer from the old Windows XP CD (how stupid!)

Next week I will be at home and I will put your instructions into practice and give you an answer.

Thank you

Michele

[KrazyToad]

@midebe17

You can try the recommended steps at your convenience and drop us a Message anytime you need help

Thank you.

[midebe17]

Sorry I followed the instructions but it does not work.

In the path %temp% there are several folders starting with 7z but in none there is a "util" folder.

I also searched for "uninstall_*" in the whole C: disk but it does not exist

Thank you for help

Michele

[sandytechy20 · Accepted solution]

@midebe17

Thanks for the reply.

I appreciate your time and effort.

Follow the below steps:

Watch this YouTube video to uninstall the printer software.

You can also refer to this document for more steps.

Once it is uninstalled, install the printer with Windows built-in driver.

Here is the HP document with the steps to install printer:- https://support.hp.com/in-en/document/c01796879

This should fix the issue.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[midebe17]

Thank you very much for your instructions!

I have executed the instructions and the printer works correctly.

I have alos downloaded "Windows Scanner" from Microsoft App and now I can also use my HP psc 1210 as a scanner.

Thank you very much!

Michele

[sandytechy20]

@midebe17

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.