• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-01-2021 07:32 AM

HP Recommended
Product: HP OFFICEJET PRO 6978
Operating System: Microsoft Windows 10 (64-bit)

I CAN'T SCAN TO MY COMPUTER.

Category:
1 person had the same question
5 REPLIES 5

‎09-01-2021 07:39 AM

HP Recommended

A ton of us are having that problem and have been having it awhile. I keep getting a message "not connect to Web-Services" I have called in a couple times and they walk you thru the fix but it always come back. I'm waiting for a reply from them right now. Good Luck!!

Was this reply helpful? Yes No

‎09-01-2021 11:53 AM

HP Recommended

Not that it's the best result but if you disable then re-enable network scanning it will work, for the day. I am looking for a script I can run, on login...

Note HP's website for HP Printer Assistant

https://support.hp.com/us-en/document/c06270150

Was this reply helpful? Yes No

‎09-02-2021 08:21 AM - last edited on ‎09-02-2021 12:13 PM by Retired

HP Recommended

Yes Older-Guy that is exactly what they have you do when you call tech support... the problem then is, its changes the email address to your printer, and unless you do the next couple steps to personalize your printer, you cant just send things to your printer (like forwarding an email). Both times I talked to Tech Support I had to go in and change my printer email address back to the one I want.... here is an example of what was assigned to me before I went in and changed it back, [content removed] LOL I'm not typing or memorizing that when I'm using a different computer or I want someone to just send something to my printer.. They need to just fix the problem. I've had this printer for 3 yrs and never a problem till recently 

Was this reply helpful? Yes No

‎09-02-2021 08:26 AM

HP Recommended

Oh and their so-called Printer Assistant and Doctor do not even address the problem

Was this reply helpful? Yes No

‎09-02-2021 12:29 PM

HP Recommended

I regret to inform you that your unit has reached End of Support Life, which means that HP no longer has access to recovery discs, hardware or software for your system. If you prefer you can contact either our Home & Home Office Group or our Commercial Department in your area to see what current models may fit your needs. You also have the option of taking it to a local repair shop in your area.

 

We apologize for the inconvenience. 

-HP Social Media Support 

This is the answer I received in a private message a couple hours ago. My printer is 3 yrs old and when I bought it and set it up I got a message saying my warranty had expired... but this machine has performed great for 3 yrs

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.