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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎08-25-2022 02:56 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

unable to get HP software to uninstall. Always says to wait. No evidence that any HP software is running, SO FRUSTRATING!

 

Category:
1 person had the same question
1 REPLY 1

‎08-25-2022 03:25 PM - edited ‎08-25-2022 03:28 PM

HP Recommended

@Sunnyslope48 

 

Welcome to the HP User Community.

 

Update - Add how to uninstall HP Smart Application

 

Settings > Apps > Apps and Features

Find HP Smart in the list > Click and Uninstall

Restart the computer and log in

 

Original Content

 

Try here:

 

First, the way it is supposed to work,

Next, a way to try and force the software out of the Windows file system...

 

Uninstall Existing Printer Software (Full Feature Software)

 

Uninstall HP printer software and drivers

 

 

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

 

Reminder: 

Windows > Uninstall HP printer software > Restart.

Next,

Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in

 

 

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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