I am getting scanner lid or document feeder open error message

[suegodders]

My paper in the ADF starts to pick up then stops part way in and I get the error message and the print job cancels. I have followed all the checks and cleaning options and it is still not resolved

[Kumar0307]

Hi @suegodders

Welcome to the HP Support Community. I'd be happy to assist you.

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Perform step 1 mentioned in this document. Make sure there are no obstructions in the path of the scanner lid and the ADF cover is firmly closed.

Hope this helps! Keep me posted. 

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